Senior Customer Activation Manager

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The median Ramp customer saves 5% and grows revenue 16% in their first year.

As a Senior Scaled CSM, you’ll play a critical role in delivering high-quality outcomes at scale while helping shape the processes, playbooks, and customer strategy that fuel Ramp’s growth. You’ll own a high-volume portfolio of micro-SMB and micro-MM customers, balancing efficiency and personalization through strong judgment, structured execution, and thoughtful use of scalable motions.

• Own the end-to-end onboarding and activation of a large portfolio of micro-SMB and micro-MM customers, driving customers to full Ramp adoption within 60 days through efficient, scalable motions.
• Lead onboarding with strong executive presence, setting clear agendas, controlling call flow, and driving as much progress as possible in minimal touchpoints.
• Ensure fast, thorough, and complete implementation by educating customers on Ramp functionality, best practices, and the “why” behind key workflows.
• Confidently navigate and position Ramp’s full product suite, including Cards, Bill Pay, Travel, Treasury, and Accounting integrations, tailoring recommendations to customer workflows and business goals.
• Deeply understand customer workflows, pain points, and blockers, and problem-solve alongside Product, Engineering, and Support when needed.
• Drive revenue by minimizing implementation delays and reinforcing the value of Ramp as a core financial operating system.
• Use customer data, usage signals, and patterns to prioritize outreach, identify risk, and intervene proactively.
• Balance implementation work, follow-ups, proactive outreach, and group onboarding while maintaining a high bar for quality.
• Partner closely with Product to surface customer feedback, identify trends, and influence roadmap priorities.
• Identify opportunities to automate, standardize, and improve onboarding processes, contributing to playbooks, enablement materials, and scalable best practices.
• Act as a multiplier for the team by sharing insights, patterns, and coaching peers through examples and collaboration.

• 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS.
• Proven success managing a high-volume book of business while consistently driving customer outcomes.
• Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively.
• Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement.
• Comfort working cross-functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions.
• Data-informed mindset with experience using metrics and signals to guide decisions and assess risk.
• Proven track record of meeting or exceeding key performance metrics in fast-paced environments.
• High adaptability and comfort navigating ambiguity in a scaling organization.
• Strong curiosity about product design and the ability to communicate why Ramp works the way it does.

• Bachelor’s degree from an accredited university.
• Experience with accounting or ERP systems such as NetSuite, QuickBooks, Xero, or Sage.
• Background in financial services, fintech, or payments.
• Experience at a high-growth startup or in a scaled Customer Success organization.
• Prior experience contributing to enablement materials, playbooks, or process improvements.

Compensation: OTE $120K – $165K (NY/SF) or OTE $108K – $148.5K (Nationwide), with equity and commission. Benefits include flexible PTO, health and wellness stipend, 100% medical/dental/vision coverage (US), 401(k) with employer match, parental leave, and more.