Senior Scaled Customer Education Specialist

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness IoT data to develop actionable insights and improve their operations. Samsara helps improve the safety, efficiency, and sustainability of physical operations across industries such as agriculture, construction, field services, transportation, and manufacturing.

As a Senior Scaled Customer Education Specialist focused primarily on Samsara's Scale segment (Commercial and Mid-market accounts), you will help thousands of customers derive immediate value from the connected operations platform. You will guide customers through structured learning journeys via one:many digital programs, live webinars, and cohort-based training sessions, making complex platform concepts accessible and actionable across transportation, construction, field services, and other industries Samsara serves.

• Build, deliver, and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption.
• Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences.
• Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs.
• Proactively leverage in-house and external tools and platforms to optimize training delivery (e.g., Samsara Community, in-house AI tools, Slido).
• Demonstrate expertise across the Samsara platform and field a wide range of customer questions during live sessions.
• Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources.
• Collaborate closely with the CS Scale and the rest of the Education team to shape content for live training and share customer feedback.
• Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team).

• Excellent communication, presentation, and facilitation skills; ability to make complex platform concepts clear and compelling for large, diverse audiences.
• Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences.
• Excellent interpersonal skills; dynamic and enthusiastic, connecting well with people at any level of an organization.
• Ability to build digital learning assets (e.g., video tutorials, job aids, presentation decks) using AI models, authoring and editing tools.
• A working grasp of instructional design: structure content around clear learning objectives and help shape a program.
• Self-directed and analytical; ability to teach yourself new products and tools quickly and assess customer needs.
• Ability to analyze engagement and impact data, then iterate on content to improve what's working and fix what isn't.
• Strong prioritization skills; handle multiple programs and sessions concurrently while staying organized and detail-oriented.
• Comfortable working independently and as part of a team.
• 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model.

• Familiarity with webinar and virtual classroom platforms and tools.
• Experience with LMS and Community platforms, and customer education content development tools.
• Background in SaaS product training.

Annual base salary range: $80,622.50—$121,950 USD. Total rewards include base salary, performance-based bonus/variable pay, and equity (for eligible roles). Additional benefits include a professional development stipend, comprehensive health and parental leave plans, and a flexible, employee-led remote model.

Apply through the Samsara careers page for this role. Samsara uses Tofu, a fraud detection tool, to validate applications. Official communication will only come from emails ending in @samsara.com, @us-greenhouse-mail.io, or @mail3.guide.co.