Senior Technical Customer Success Manager

Sentry is an application monitoring platform trusted by 200,000+ organizations. The company helps developers fix errors and performance issues before users notice, and is building its AI-native future.

As a Technical Customer Success Manager (TCSM), you will be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from the platform, and uncover new growth opportunities. You will collaborate with Account Executives, Sales Engineers, and Engineering teams to meet customers' technical and business goals.

• Become a Sentry product expert and support customers in achieving their goals.
• Drive customer success through onboarding, adoption, value realization, and retention.
• Collaborate with customer stakeholders to define and achieve business and technical objectives.
• Act as a trusted strategic advisor, driving best practices and long-term success.
• Partner with sales to identify and drive expansions and new opportunities.
• Advocate for customers internally and help prioritize product improvements.

• BA/BS in CS or Computer Engineering-related field or equivalent experience (mandatory).
• 5+ years in Customer Success, Account Management, Management Consulting, or another customer-facing role.
• Strong technical understanding of DevOps, application monitoring, software release tools, and cloud-native infrastructure.
• Experience with complex, multi-divisional, multi-geographical customers.
• Executive presence and communication abilities.
• Experience working with cross-functional teams (Sales, Product, Marketing, ProServices).
• Bonus: past experience as a developer/devops; extensive knowledge in application monitoring, Logs, Metrics, Traces.

Base salary: $200K – $250K, plus equity.

Sentry is committed to equal employment opportunity and provides reasonable accommodations for disabilities. Contact accommodations@sentry.io for assistance.