Software Engineer (L2)

Join the Twilio Segment CDP engineering team as a Backend Software Engineer. Segment is a best-in-class customer data platform (CDP) designed with engineers, marketers, and product managers in mind. We work at the cutting edge of data and artificial intelligence, such as with our AI-Assisted Suggest Mappings product, and move over 12 trillion API calls a year. This position is needed to build and scale APIs to enable Twilio developers to unlock best-in-class personalized customer experiences through the Twilio Segment CDP products.

• Design and build robust, scalable backend systems and APIs across Segment’s data platform.
• Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.
• Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.
• Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.
• Participate in an on-call rotation for our managed services.

• 2+ years experience writing production-grade code in a modern programming language.
• Experience programming in one or more of the following: Go, Java, Python, or similar languages.
• Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS), including handling production incidents.
• Hands-on experience with container orchestration frameworks (e.g., Kubernetes, EKS, ECS).
• Experience with large scale async processing systems.
• Experience shipping services (products) following CI/CD development paradigm.
• Good grasp of software engineering and how to build a system in a scalable and extensive manner.
• Excellent written and verbal technical communication skills to convey complex technical concepts effectively.
• Comfortable asking questions and taking initiative to solve problems where it is often necessary to “draw the owl”.
• Leverage best-in-class development productivity practices including AI tooling.

• Experience working with event streaming technologies (Kafka, Pulsar, or similar).
• Familiarity with database technologies like PostgreSQL and DynamoDB.
• Exposure to observability tools such as Prometheus, Grafana, or Datadog.
• Experience working in a geographically distributed team.

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Headquartered in San Francisco, with presence throughout Europe, Asia, and Australia. Twilio is a remote-first company and supports diversity, equity & inclusion wherever we do business.

Estimated pay ranges for this role (for candidates in certain locations): $116,960.00 to $146,200.00 (based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.). This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. Additional benefits include generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location.

This role is remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. No mandatory travel is anticipated.

Apply via the official Greenhouse job posting. Twilio uses AI to help make the hiring process efficient, but every hiring decision is made by real Twilions. Beware of recruitment fraud; official communications come from @twilio.com email addresses.