Solutions Consultant II

PagerDuty, Inc. (NYSE: PD) is a global leader in AI-first digital operations. The PagerDuty Operations Cloud is an AI-powered platform that orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations.

We are seeking a technical and customer-focused Solutions Consultant II to join our Sales team. In this role, you will partner with sales, product, and customer teams to build trusted relationships and help customers realize the value of PagerDuty's Operations Cloud, acting as a consultant, technical salesperson, and product specialist throughout the sales cycle.

• Build technical champions at customer accounts through standalone meetings and conversations, working closely with AEs to identify and grow them.
• Own the Proof of Value (POV) process end-to-end: identify the business case with the AE, scope use cases and success criteria, document deliverables and timelines, and deliver both technical and final POV presentations.
• Conduct workshop meetings that include deep-dive technical discovery, tying the technical solution to business value, visualizing current and future states, and delivering recommendations.
• Prepare and deliver custom demos tailored to unique customer pain points, partnering with automation engineers on complex scenarios.
• Conduct lightweight Operations Cloud Lifecycle Assessments (OCLA) with customers.
• Effectively converse and persuade at a technical level with practitioners (SREs, developers, MIMs), and handle functional and competitive objections.
• Articulate PagerDuty's differentiators relative to a customer's current and future state, incorporating them into POVs and custom demonstrations.
• Break down complex technical concepts and explain them clearly to audiences ranging from DevOps engineers to business stakeholders.
• Maintain accurate notes and feedback in the CRM regarding customer input, both wins and losses.
• Share best practices and reusable assets with other Solutions Consultants to improve the efficiency of the team.

• 4–7 years of pre-sales (or post-sales technical) experience
• Basic skills in a scripting/coding language (Bash, Python, or PowerShell)
• Intermediate-level Linux/Windows working experience
• Beginner-level experience working with cloud service infrastructure components (VMs, load balancers, security settings, identity management)
• Strong communication skills to build and manage relationships with new and existing clients
• Project management skills and the ability to come up to speed quickly on new products and processes
• Experience selling SaaS solutions
• Ability to travel to customer sites as necessary

• Bachelor's degree or higher, preferably in a technical field
• Experience with Observability, AIOPs, Automation, or IT Service Management tools
• Experience in enterprise sales environments
• A track record of staying current on SC processes to help drive team efficiency and productivity

The base salary range for this position is $120,000.00 - $150,000.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. PagerDuty offers a comprehensive benefits package including company equity, ESPP, retirement or pension plan, generous paid vacation time, paid holidays and sick leave, Dutonian Wellness Days & HibernationDuty, paid parental leave (22 weeks for pregnant parent, 12 weeks for non-pregnant parent), paid volunteer time off (20 hours per year), company-wide hack weeks, and mental wellness programs. Eligibility may vary by role, region, and tenure.

PagerDuty is a flexible, hybrid workplace. This role is expected to come into our San Francisco office two times per week. PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia; Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon; United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming. Candidates must reside in an eligible location, which vary by role.

To apply, please submit your resume through the job posting on the PagerDuty careers site. PagerDuty encourages applicants even if they don't meet every requirement. For accommodation requests, email accommodation@pagerduty.com.