Staff Experience Designer

Instacart is transforming the grocery industry by providing an essential service that delivers groceries and household goods. We are a four-sided marketplace serving Consumers, Shoppers, Retailers, and Advertisers. The Design Team is dedicated to making grocery shopping effortless for everyone.

We are hiring a Staff Experience Designer to join the Core Experience team and lead work across multiple touchpoints along our end-to-end online grocery experience in app. This role will work closely with Product, Engineering, Marketing, Brand, Data Science, and Research to drive measurable business outcomes while strengthening customer trust and loyalty.

• Drive and lead experiences across consumer-facing products to create highly personalized journeys.
• Lead end-to-end experience design briefs across all surfaces and modalities, including agentic interfaces.
• Craft narratives, naming, and value propositions for experiences and features.
• Define and own experience frameworks that map key journeys.
• Shape content, hierarchy, and information architecture across surfaces.
• Codify experiential principles and translate them into patterns and interaction rules.
• Use AI-assisted prototyping and concept development as a core part of your practice.
• Design for visual clarity, pacing, and density.
• Work with Research to uncover insights and translate them into journey maps and principles.
• Mentor partners on experience-led thinking.

• 15+ years of experience designing consumer-facing digital products across web and mobile.
• Fluency in at least two design languages: content design, UX/product design, visual design, design strategy, design research.
• Exceptional eye for design system detail.
• Proven ability to partner with product and business leaders.
• Strong communication and storytelling skills.
• Fluency in Google Slides and Figma is a must; desire for additional design or generative tools including Claude Code, Loveable, Cursor, and ChatGPT.
• Preferred: experience with marketplaces, e-commerce, grocery, CPG, or membership/subscription products.

Base pay ranges vary by location: CA, NY, CT, NJ: $233,000—$246,000; WA: $223,000—$235,500; OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $213,000—$225,000; All other states: $194,000—$205,000. Eligible for new hire equity grant and annual refresh grants.

Instacart provides highly market-competitive compensation and benefits. This role is eligible for equity grants.

Apply via the job posting link.