Staff Product Manager - Enterprise AI

Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM corporate functions (Finance, HR, Legal, etc.). As Staff Product Manager for Enterprise AI, you will lead the product strategy and execution for AI-powered solutions across both GTM and Corporate Functions. You'll build intelligent agents, automation workflows, and operational tools that transform how Twilio works across Sales, Support, Operations, Finance, Legal, and HR.

• Define and execute the product roadmap for Enterprise AI spanning GTM and Corporate Functions.
• Build AI-powered solutions across Sales, Support, and Operations (sales productivity tools, support automation, compliance/risk operations).
• Build AI-powered solutions across Finance, Legal, and HR (financial automation, legal operations, HR productivity).
• Leverage the Enterprise AI platform to build agentic solutions using multi-agent architecture, knowledge retrieval, workflow automation, and LLM-powered reasoning.
• Integrate with enterprise systems including Salesforce, Zendesk, Workday, NetSuite, DocuSign, compliance platforms, contract management platforms, HRIS systems, and internal Twilio tools.
• Collaborate with business leaders, engineering, data science, and AI/ML teams to drive adoption and measure impact.

• 7+ years of product management experience at fast-paced technology companies, with at least 3 years in GTM functions (sales operations, customer support, compliance/risk operations) and/or Corporate Functions (finance operations, legal tech, HR tech).
• Deep understanding of at least two of the following domains: sales workflows and CRM systems, customer support operations and help desk platforms, compliance/risk operations and fraud detection systems, financial operations and ERP systems, legal operations and contract lifecycle management, HR operations and human capital management systems.
• Proven ability to build products that serve diverse user personas and use cases within a unified platform strategy.
• Strong technical fluency with AI/ML concepts, agentic systems, workflow automation, and conversational AI.
• Proficiency with SQL and ability to extract, analyze, and interpret data independently.
• Excellent stakeholder management skills with experience influencing senior leaders.
• Demonstrated success delivering measurable business impact through product innovation and operational efficiency.
• Bachelor's degree or equivalent experience.

• Experience with AI-powered sales tools, support automation platforms, compliance/risk management systems, finance tools, legal tech platforms, or HR automation systems.
• Knowledge of enterprise platforms including Salesforce, Zendesk, Workday, and other enterprise systems.
• Familiarity with sales methodologies (MEDDPICC, etc.), support best practices (ITIL), operational excellence frameworks, finance best practices, legal operations, and HR processes.
• Background in building internal tools, operational dashboards, or productivity platforms.
• Experience with recommendation systems, predictive analytics, ML-driven insights, document processing, intelligent document understanding, or knowledge management systems.
• Track record of driving adoption of new products across large, distributed teams.

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. You may be required to travel occasionally to participate in project or team in-person meetings.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $155,520 - $194,400.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800.
• Based in the San Francisco Bay area, California: $182,960 - $228,700.

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Apply via the official Twilio Greenhouse job posting. Twilio is an equal opportunity employer and participates in E-Verify in certain locations.