Strategic Account Executive 4

Twilio is a remote-first communications platform serving hundreds of thousands of businesses. This role leads relationships with enterprise Communications platform customers consuming messaging, voice, and email services, protecting and growing Twilio's communications business across assigned Retail accounts.

• Manage and expand key Retail customer accounts.
• Develop and execute account strategy to deliver revenue, gross margin, and gross profit results.
• Partner with product, finance, support, and services teams to identify new revenue opportunities.
• Run disciplined forecasts and present guidance to executive management.
• Conduct highly consultative sales cycles with large customers, focusing on discovery and customer advocacy.
• Maintain accurate sales pipeline and forecast using Salesforce.
• Share industry updates with the GTM organization.

• 5+ years of sales experience, with at least 1 year in major account or strategic sales.
• Expertise in managing quantitative, analytical products and solutions.
• Accountable for relationship management, cross-sells, upsells, and solutions consulting.
• Comfortable influencing business and technical leaders.
• Analytical account development using data to find opportunities and prove value.
• Track record of managing forecasts and financial models.
• Entrepreneurial mindset and ability to build programs.
• Excellent verbal and written communication.
• Bachelor's degree or equivalent experience.

• Experience with telecom, CPaaS, SMS aggregators, carriers, or global communications platforms.
• Deep Retail vertical experience with success negotiating agreements.
• Domain expertise in quantitative industries (DevOps, Fintech, advertising optimization, investment banking, security, commodity trading).
• SaaS, CPaaS, or PaaS selling experience.

Location: Remote - US, not eligible in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Approximately 30% travel anticipated.

Compensation: Pay ranges vary by location: $132,192–$165,240 (CO, HI, MN, VT); $139,536–$174,420 (DC, IL, MD, MA, CA outside SF Bay); $146,880–$183,600 (NY, NJ, WA, SF Bay). Eligible for equity, commissions, and standard benefits.

Benefits: Health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Application: Apply via the official Greenhouse posting. Twilio uses AI in hiring but decisions are made by humans. Beware of recruitment fraud; only engage with @twilio.com emails.