Strategic AI adoption lead (West)

Writer is an enterprise generative AI platform, valued at $1.9B, backed by investors including Premji Invest, Radical Ventures, and ICONIQ Growth. Founded in 2020, with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, Writer helps companies like Mars, Marriott, Uber, and Vanguard build and deploy AI agents grounded in their data.

Writer is seeking a customer success professional to own deployment and activation success across a customer portfolio. In this hybrid role based in San Francisco or Seattle, you will embed deeply into customer organizations, understand their business objectives, and build programs, communities, and frameworks that turn AI investment into measurable outcomes. You will partner with a Transformation lead to identify the right Writer capabilities for each use case, and design and execute strategies that drive adoption, including building champion networks, running customized workshops, and advising customers on scaling AI programs.

• Own activation and platform success by understanding customer use cases, business objectives, and success metrics.
• Build and co-develop custom AI solutions with customers, translating use cases into workflows that drive measurable business impact.
• Design and execute activation strategies, including champion programs, office hours, usage dashboards, customized trainings, and workshops.
• Create advocate networks and power user communities within customer organizations, and train internal customer trainers to scale enablement.
• Facilitate dynamic live and virtual training sessions tailored to diverse audiences, partnering with the curriculum team while owning customization and delivery.
• Refine materials based on customer feedback and adoption data, and work cross-functionally to identify gaps and champion new training opportunities.
• Build deep relationships with customer stakeholders and executive sponsors.

• At least 9 years of proven track record owning activation success and driving measurable adoption outcomes.
• Deep experience understanding customer use cases, mapping workflows, and implementing activation strategies such as champion programs, office hours, dashboards, and workshops.
• Success building advocate networks and power user communities, and ability to connect platform usage to business outcomes and articulate ROI.
• Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on with business stakeholders.
• Comfortable understanding technical concepts and communicating them effectively to varied audiences.
• Expertise delivering virtual and live instructor-led workshops, tailoring content to diverse audiences.
• Strong program management skills and a natural advisor mindset; thrive in fast-paced environments.

Travel: 25% domestic and international travel may be required.

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (16 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for wellness, learning and development
• Company-wide off-sites and team off-sites
• Competitive compensation, company stock options and 401k

Writer is an equal-opportunity employer. Under the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered.