Strategic Customer Success Manager

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. They serve industries like agriculture, construction, field services, transportation, and manufacturing.

Strategic Customer Success Managers work with Samsara's largest Fleet customers, advising on leveraging Samsara for their needs and becoming long-term strategic partners. This cross-functional role connects Sales, Support, Sales Engineering, and Product. This is a remote position open to candidates in the US, excluding the SF Bay Area, NYC Metro, and DC Metro.

• Compose joint success plans with customers, outlining objectives, metrics, and timelines.
• Orchestrate executive business reviews with customers' decision-makers and Samsara's executive leadership.
• Conduct workshops to understand customer operations and recommend workflow changes.
• Deeply understand the Samsara platform and explain its capabilities to various industries.
• Partner with cross-functional teams like Product, Support, and Finance to drive progress on customer requests.
• Serve as a mentor to the wider Customer Success teams.
• Champion and embed Samsara's cultural principles.

• 6+ years of work experience, with most recent experience in a senior Customer Success, account management, or strategic consulting role.
• Experience supporting Enterprise SaaS and/or Fortune 500 companies.
• Strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of building trust, communicating effectively, and driving change with stakeholders.
• Bachelor's degree from a 4-year institution.
• Customer travel expected up to 25-40%.

Annual on-target earnings (OTE) range: $111,562.50—$168,750 USD, depending on city of residence.

Total rewards include base salary, performance-based bonus/variable pay, equity (for eligible roles), a professional development stipend, comprehensive health and parental leave plans, and a flexible, employee-led remote model.

Apply via the provided link. Samsara is an equal opportunity employer and provides accommodations upon request.