Support Specialist I
Brex- Hourly pay
- $23–$25 Published hourly range
- Location
- Remote - Vancouver, BC (in-person training required) Remote eligibility
- Employment
- Full-time Entry-level
Role skills
Apply on brex.com
About the job
Role
As a Support Specialist I, you will help customers use, trust, and love Brex, treating every customer like a VIP. You will resolve customer inquiries via email, phone, and chat, become an expert in Brex's products, triage requests, spot trends, and provide feedback to internal teams. You will collaborate with sales, engineering, and operations teams and contribute to team goals and documentation.
Requirements
- Located within the greater Vancouver, BC area
- Flexibility to work within Support team hours (5am - 8pm PT, weekdays and weekends)
- Passionate about customer support
- Ability to communicate technical problems clearly
- Strong verbal and written communication skills
- Empathy, diplomacy, tact, and poise under pressure
- Comfort with and enthusiasm for using AI tools in a customer support environment
Bonus points
- Bachelor's degree
- FinTech experience
- Prior customer-facing role experience
- Experience with AI-powered customer service tools
- Series 7 and/or 63 securities license
- Willingness to work overtime
Compensation
The expected pay range is $23.00 - $25.00 CAD per hour. Overtime paid for hours exceeding standard workweek. Equity and other compensation may be provided.
Application
Apply via the Brex careers page for this role.
Skills & tags
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