Technical Services Engineer, 1st shift (Weekend)

MongoDB Technical Services Engineers use exceptional problem-solving and customer service skills, along with deep technical experience, to advise customers and solve complex MongoDB problems. They are experts in the entire MongoDB ecosystem, including database server, drivers, cloud, and infrastructure, as well as services like Atlas and Cloud Manager. This is a remote role for candidates based on the East Coast of the United States. After a 6-9 month ramp period (Monday to Friday, 7 AM - 4 PM EST), the schedule shifts permanently to Saturday to Wednesday or Wednesday to Sunday, 7 AM - 4 PM EST. There is a 20% uplift on base salary for the weekend shift and no on-call requirements on off days. The role requires US Citizenship due to FedRAMP compliance.

• Work alongside largest customers to resolve complex issues on architecture, performance, recovery, security, and more.
• Be an expert resource on best practices for running MongoDB at scale.
• Advocate for customer needs with product management and development teams.
• Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
• Mentor and ramp new team members, and take initiative in building knowledge of new product lines.

• Systems engineering experience including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
• Good understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.).
• Storage engineering experience including NAS, SAN, SSD, multi-pathing, and caching.
• Experience building and maintaining complex mission-critical production database systems.
• Ability to read code and basic coding/scripting in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, etc.
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability.
• Experience analyzing issues holistically from application tier through database to storage.
• Genuine desire to help people, ability to think on your feet, remain calm under pressure, and solve problems in real-time.
• Desire and ability to rapidly learn new technical skills.
• Collaboration and good judgment to seek help when required.

Bonus Points: Experience with large-scale databases (RDBMS, NoSQL), authentication systems (LDAP, Kerberos, AD), MongoDB, distributed version control (git), cloud services (AWS, Azure, GCP), Kubernetes or other orchestration systems.

Base salary range for this role in the U.S. is $90,000—$176,000 USD. Additional benefits for eligible employees may include: equity, employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, transgender-inclusive health insurance coverage, and health benefits offerings.