Senior Cloud Support Engineer I

CoreWeave is The Essential Cloud for AI™, delivering a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025.

As a Senior Cloud Support Engineer I, you'll be on the front lines of a technological revolution, empowering customers to harness the full potential of our advanced Kubernetes-powered HPC cloud infrastructure. You'll collaborate with engineers and researchers to resolve issues impacting high-profile, mission-critical applications and cutting-edge AI training workloads.

• Guide and mentor team members in developing technical skills and troubleshooting capabilities.
• Provide real-time feedback and coaching, reviewing tickets to identify improvement opportunities and ensure quality assurance.
• Develop and deliver training sessions to improve team proficiency and efficiency.
• Investigate, debug, and resolve customer-impacting issues, uncovering root causes.
• Maintain high customer satisfaction through swift, accurate, and empathetic support communications.
• Help design and implement troubleshooting best practices.
• Contribute to refining processes, workflows, and playbooks for complex customer challenges.
• Serve as a technical escalation point for high-priority escalations or complex cases.
• Lead creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides.
• Enhance the support team’s knowledge of CoreWeave’s products and services.
• Includes consistent shift work with participation in on-call rotations; occasional after-hours and holiday coverage required.

• Bachelor’s degree in Information Science/IT, Data Science, Computer Science, Engineering, Mathematics, Physics, or related field, OR equivalent experience.
• At least 5+ years of experience in cloud support, systems administration, or related technical support roles.
• Proven hands-on experience with Kubernetes.
• Experience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administration.
• Proven ability to mentor team members and improve team-wide capabilities.
• Experience with observability tools such as Grafana.
• Strong troubleshooting skills and experience resolving complex customer issues.
• Demonstrated success collaborating with cross-functional teams.
• Excellent written and verbal communication skills.
• Strong technical presentation skills.

• CKA Certified.
• Demonstrated experience with training, coaching, and creating onboarding materials.
• Operates in a fast-paced, global, 24/7 support team environment.
• Ability to collaborate across different time zones.
• On-site office environment, hybrid, or remote options depending on location.
• Flexible to travel up to 10% (~25 days/year).

The base salary range for this role is $122,000 to $163,000. Total rewards include a discretionary bonus, equity awards, and a comprehensive benefits program. Benefits include medical, dental, and vision insurance (100% paid by CoreWeave), company-paid life insurance, short and long-term disability, flexible spending account, health savings account, tuition reimbursement, ESPP, mental wellness benefits, family-forming support, paid parental leave, childcare support, 401(k) with generous employer match, flexible PTO, and catered lunch.

Apply via the CoreWeave careers page. Please note this is a 24/7/365 team; you will be asked to select and rank your preferred shift(s).