Technical Trainer, VCE

Who We Are

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. 

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. 

Responsibilities

• Be the subject matter authority on the full Verkada suite of products and offerings and articulate the value added benefits to customers throughout the training.
• Effectively present the Verkada solution to all levels of customer, from C-level executives to loss prevention managers and directors of IT.
• Deliver energetic and effective in-person training sessions, adapting to maximize learning outcomes for every skill level, spanning from hands-on installation technicians to C-level executives
• Describe Verkada solutions that range from: Network Security recommendations/bandwidth requirements, choosing proper Verkada products for Physical Security and deployment, and relating these training topics to real world install scenarios.
• Stay up to date on the security and IoT industry by attending and presenting at strategic conferences and providing thought leadership within the market.
• Be a Product Technical Evangelist in training/educating partners, customers, and internal employees on the latest Verkada product offerings.
• Observe and evaluate results of training programs.
• Maintain and report on data for completed courses, absences, issues etc.
• Execute training sessions, workshops, etc. in groups or individually with 50-60% travel involved.
• Contribute to the VCE Program by collaborating with the team to refine our curriculum and drive the long-term growth and development of the VCE program

Requirements

• 2+ years of experience as a Technical Trainer, Solutions Engineer or other customer/partner facing technical roles.
• Bachelor's degree in Networking, IT Security, Computer Engineering, Information Technology or Information & Computer Technology from an accredited university.
• Strong background in Computer Networking required: experience with HTTPS/SSL, VLANs, TCP/IP, DNS, NAT devices, DHCP servers, Firewalls and software systems.
• Outstanding written and verbal English communication skills.
• Highly motivated, entrepreneurial and enthusiastic with excellent follow-up and follow-through.
• Able to work and adapt to a fast-paced and ever-evolving workplace and company.
• Genuine excitement for software/hardware products, Cloud Security and IoT devices and can speak to how they work.
• Industry certifications are a plus: AWS, CCNA, CCDA, CCNP, MCSE, CEH, Security+, A+, Network+, Microsoft Azure, CISSP, CSP.
• Must be willing and able to work onsite five days per week 
• Primary Region: Eastern US

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend 
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.