Workplace Operations Program Manager

Airbnb is seeking a Workplace Operations Program Manager to lead and scale programs across the Workplace Operations organization. This role operates across functions and geographies, owning programs end-to-end while building the structure, processes, and tools that enable the broader team to operate consistently and at scale.

• Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement.
• Develop and maintain program-level policies, processes, playbooks, and operating standards.
• Lead cross-functional workstreams, ensuring Workplace Ops priorities are aligned and delivered.
• Identify gaps in current program offerings and proactively develop solutions.
• Build and scale operational tooling, workflows, and internal resources.
• Develop measurement frameworks and synthesize data to assess program performance.
• Support the team's internal operating model, including goal-setting and roadmap development.
• Manage vendor relationships and provide direction for program delivery.
• Serve as a thought partner to Workplace Ops leadership.
• Communicate effectively across all levels, translating complex topics into clear guidance.

• 8-10+ years of experience in program management, workplace operations, or a closely related field.
• Proven track record of independently owning and delivering multiple complex, cross-functional programs.
• Experience managing programs with global reach.
• Strong systems-thinking and process-design skills.
• Previous people management experience preferred.
• Proven ability to influence without direct authority.
• Experience developing policies, playbooks, and operational tooling for distributed teams.
• Strong analytical skills; comfortable using data to measure program performance.
• Excellent written and verbal communication skills.
• Proficiency with program and project management tools (e.g., Airtable, JIRA, or equivalent).
• Familiarity with AI tools and emerging technologies that improve operational workflows.
• Customer service orientation and commitment to high-quality employee experience.

Base pay range: $156,000—$193,000 USD. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

This position needs to be based in the San Francisco office as required by the business needs for the role.

Apply via the Airbnb careers page. For disability accommodations, contact reasonableaccommodations@airbnb.com.