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Strategic Solutions Engineer, East

Decagon

Listed 5mo agoListing ends Dec 30, 2026

Compensation: $240k–$280k
Location: Not stated
Work arrangement not confirmed
Employment: Full-time
Category: Sales

Role skills

generative ai solutions engineering customer discovery communications stakeholder management go-to-market technical consulting value consulting

Apply on jobs.ashbyhq.comExternal application — you finish on the employer's site.

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About the job

2 min read5 sections

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

Decagon is looking for a Senior Solutions Engineer, Strategic - East, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.

Your background looks something like this

4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows

Even better if you have

2+ years of AI sales engineering experience
Experience in a high-growth startup environment

Benefits

We proudly offer the following benefits for our full-time employees:

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Role signals

Benefits: Retirement plan, Life insurance, Paid parental leave

About Decagon

Decagon AI, Inc. is an American artificial intelligence company that develops conversational AI agents for customer service. The company is headquartered in San…Based on Wikipedia · CC BY-SA 4.0

341 of 3,079 remote jobs

Strategic Solutions Engineer, East

Scaled Enterprise Customer Success Manager

Member of Technical Staff (Offensive Security Engineer)

Executive Communications Manager

Product Marketing Manager

Backend Senior Software Engineer, Identity

Account Executive, Strategic

Product Manager, Internal Financial Data

Director of Customer Success

Manager, Field Engineering - Strategic Digital Native Business

Deployment Strategist

Senior Customer Activation Manager | Partnerships

Technical Recruiter | Engineering

Customer Activation Manager | Strategic Enterprise

Customer Activation Manager | Mid-Market

Account Manager