Account Coordinator (Retirement Sponsor Support)

Gusto's mission is to grow the small business economy by handling payroll, health insurance, 401(k)s, and HR. With teams in Denver, San Francisco, and New York, they support more than 500,000 small businesses nationwide. All full-time employees receive competitive base pay, benefits, and equity (RSUs).

As the first point of contact for plan sponsors and employers, you'll deliver exceptional service via phone and email, manage your queue, collaborate cross-functionally with Product, Engineering, and Sales, identify trends, navigate multiple platforms (Talkdesk, Salesforce, Slack, Google Suite, Confluence, and Jira), escalate strategically, handle sensitive conversations with empathy, and leverage AI tools to work efficiently.

• 2+ years of customer service or contact center experience, preferably in B2B SaaS
• 2+ years delivering outstanding customer experiences via phone and email; experience in Payroll, Employee Benefits, or HR Tech is a plus
• Team-first attitude, drive and ownership, problem-solving mindset, composure under pressure, adaptability, clear communication, curiosity about financial services, technical proficiency with CX platforms (Salesforce, Zendesk, Intercom, Freshdesk, or similar), voice of the customer instincts, and professional integrity.

Cash compensation range: $21.80/hr—24.52/hr in Phoenix and most locations. Final offers vary by location, experience, and expertise. All full-time employees receive competitive base pay, benefits, and equity (RSUs).

Hybrid - Denver, CO. Employees based in Denver, San Francisco, or New York are expected to work from the office approximately 2-3 days per week.

Apply via the Gusto Greenhouse job posting.