Account Executive

Gorgias is building a unified AI agent for ecommerce that sells, supports, and re-engages customers across the entire journey, making conversational commerce the future of shopping.

The Account Management team is part of the Sales Team at Gorgias. The team focuses on cross-selling add-ons to the existing customer base, educating merchants on optimizing their customer experience for efficiency and personalization at scale. You will join a team of 6 and have the chance to shape and build the team, playing a key role in launching new products.

• Own a book of 60 to 80 existing eCommerce accounts, focusing on expansion and upsells.
• Drive the full sales cycle from demo to close for add-on and new product sales (average deal size: $10K–$15K ACV, typically closed in 3–5 calls).
• Manage a high-velocity inbound pipeline, with some outbound to existing accounts.
• Partner cross-functionally with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes.
• Use data to identify upsell opportunities and prioritize outreach effectively.
• Ask the right pain-point questions to uncover growth potential within each account.
• Continuously optimize your sales process to improve deal velocity and hit/exceed quota.

• 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.
• A proven track record of hitting and exceeding quota in a fast-paced, high-volume environment.
• Strong ability to manage a high volume of accounts, balancing multiple deals simultaneously while staying organized and efficient.
• A knack for asking strategic, pain-based questions that uncover new opportunities and deepen customer value.
• A data-driven mindset. You use numbers to identify trends, spot upsell potential, and measure performance.
• Able to juggle for speed and deal velocity, you can move quickly from demo to close while maintaining consultative quality.
• Excellent time management and prioritization skills; you know how to balance calls, sequences, and follow-ups.
• Tech-savvy and naturally curious, able to act as a solutions consultant who speaks confidently about how Gorgias drives customer experience and revenue impact.
• Strong communication skills with clear, engaging, and persuasive communication across written, verbal, and presentation formats.
• Fluency in French.

• Experience working directly with eCommerce merchants or within a tech startup.
• Background in running or advising online stores/brands on best practices.

• Competitive salary & equity
• 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)
• Paid sick leave
• Paid parental leave (16 weeks)
• MacBook Pro
• Personal credit card to buy lunches (we use Swile)
• Private health insurance (we use GAN)
• Get up to €700 to set up your workstation at home
• Get up to €2000 of learning material and wellness support per year (€1500 for learning material, €500 wellness budget)
• Quarterly online company-wide summit, annual offsite team retreats and company retreats

AI is a natural extension of how we work and build. Teams use it daily to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.