Account Manager

Instacart is hiring an Account Manager II to make Instacart Ads the place CPG advertisers and agencies trust to grow their business. This role sits at the intersection of client strategy and campaign performance, with direct line of sight to advertiser growth and retention.

• Build and maintain strong client relationships with CPG clients and agency partners, acting as a trusted advisor.
• Use campaign data and marketplace insights to recommend investment and optimization approaches that measurably improve results.
• Drive advertiser growth by explaining products, building persuasive narratives, and handling objections across stakeholders.
• Own recurring client conversations and quarterly business reviews, turning campaign data into clear stories of business impact.
• Resolve campaign and partner issues with limited guidance.
• Influence product enhancements and process improvements by synthesizing advertiser feedback.
• Share best practices across category and Advertiser Success teams and lead projects that strengthen team capabilities.

• Bachelor's degree in business, advertising, commerce, digital marketing, or related field, or equivalent practical experience.
• 4+ years of experience in account management, digital advertising, paid media, ad operations, ecommerce, client services, or related field.
• Experience building and maintaining strong client relationships in an external-facing role.
• Experience analyzing campaign or business performance data and turning findings into clear recommendations.
• Proficiency with Microsoft Excel and Google Workspace (Gmail, Docs, Sheets, Slides).
• Ability to manage multiple priorities independently in a fast-paced environment.
• Strong written and verbal communication skills, including presenting to advertisers, agencies, and internal stakeholders.

• Experience with Salesforce and Tableau; familiarity with Mode is a plus.
• Knowledge of paid search, display advertising, ad serving, consumer packaged goods, or ecommerce.
• Experience developing full-funnel media strategies and optimizing campaigns against performance goals.
• Experience managing business reviews, quota-related planning, upsell opportunities, or growth strategies.

Base pay ranges vary by location: WA $101,000–$106,500; OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $96,000–$101,500; all other states $88,000–$93,000; CA, NY, CT, NJ $105,000–$111,000. OTE range: $117,500–$148,000. This role includes a Sales Incentive Plan and is eligible for new hire equity grants and annual refresh grants.

This role is remote and part of Instacart's Flex First approach, allowing employees to choose where they work—from home, an office, or elsewhere—while staying connected through in-person events.