Analyst, Global Support Workforce Planning

Lyft is a transportation company that connects riders with drivers, with a purpose to serve and connect and cultivate a work environment where all team members belong and can thrive.

Lyft is seeking an Analyst to join the Business Forecast & Planning team within Customer Care Operations. This role owns the forecasting, capacity, and scheduling models that keep the global support workforce sized and staffed correctly, working hands-on with BPO partners to translate demand signals into staffing plans.

• Support development and upkeep of models and frameworks connecting business drivers to staffing and resourcing decisions.
• Translate large, complex, ambiguous data into clear, actionable insights for leadership recommendations.
• Own day-to-day planning execution, from dashboard maintenance and reporting to business reviews.
• Leverage AI tools to build and maintain dashboards, reports, and analyses.
• Identify and drive opportunities to improve planning and operations; move quickly on ambiguous, time-sensitive requests.

• 2+ years in planning, forecasting, capacity/resource management, or a related analytical role; consulting, investment banking, FP&A, or ops strategy backgrounds fit well.
• Hands-on SQL and Python skills; AI fluency with AI tools to accelerate analysis.
• Strong business acumen, self-directed, able to build trust with stakeholders across functions and levels.
• Exposure to workforce management/resource planning is a plus; Bachelor's degree in Business, Engineering, Data Science, or a related quantitative field.

The expected base pay range for this position in the Toronto area is CAD $79,600 - CAD $99,500, not inclusive of potential equity offering, bonus or benefits.

• Extended health and dental coverage, life insurance and disability benefits; mental health, family building, child care and pet benefits.
• Lyft funded Health Care Savings Account; RRSP plan with company match.
• Flexible paid time off for salaried team members; hourly team members get 15 days paid time off; 18 weeks of paid parental leave.
• Subsidized commuter benefits and Lyft ride credits.

Hybrid schedule — in-office at least 3 days per week, including Mondays, Wednesdays, and Thursdays. Hybrid roles have flexibility to work from anywhere for up to 4 weeks per year.

Apply via the provided link.