Bilingual Customer Support Specialist

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness IoT data to improve safety, efficiency, and sustainability. Samsara serves industries such as agriculture, construction, field services, transportation, and manufacturing.

Samsara is looking for a growth-minded, results-driven Bilingual Customer Support Specialist to support its rapidly growing service solutions and provide exceptional customer experience. The role involves troubleshooting account issues, providing account documentation, and assisting with escalations via phone, chat, and email.

• Serve as a point of escalation for complex customer inquiries related to billing, contract renewals, cancellations, and Samsara products.
• Provide guidance and mentorship to CSS II team members.
• Manage and prioritize a high-volume workload, including escalations and urgent requests.
• Lead or participate in cross-functional initiatives to improve customer experience and scale support processes.
• Identify and analyze customer trends to provide actionable insights.
• Proactively improve support processes and contribute to best practices and training materials.

• 3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases.
• Full bilingual proficiency (English/Spanish).
• Expertise in billing, RMA, cancellations, renewals, or customer success management.
• Proven ability to independently resolve challenging customer issues.
• Experience managing 30+ cases per day across multiple channels.
• Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud.
• Technical aptitude with macOS and related systems.
• Availability to work flexible hours (morning, night, and/or weekends).

Annual base salary range: $43,435—$58,400 USD.

Total rewards include base salary, performance-based bonus/variable pay, equity (for eligible roles), professional development stipend, comprehensive health and parental leave plans, and a flexible remote model.

Apply via the job posting page.