Billing Operations Lead

Instacart is transforming the grocery industry by providing grocery delivery and household goods, and offering flexible earnings opportunities to personal shoppers. The Billing Operations Lead oversees and optimizes the end-to-end billing lifecycle across all Instacart Marketplace retailers, ensuring accurate invoicing, compliance with financial controls, and timely month-end close. This role serves as the operational and strategic anchor for the billing team, partnering closely with Finance, BD, Financial Systems, Legal, Product, and Engineering to drive accuracy, scalability, and continuous improvement.

• Own and operate billing portfolios across strategic retail partners and multiple revenue streams, focusing on revenue recognition inputs and timely month-end close.
• Develop and maintain billing policies, SOPs, and quality standards; resolve discrepancies and escalations with Finance Systems, BD, and Revenue.
• Build dashboards, reporting, and KPIs to track billing health in collaboration with Finance Systems.
• Scope and deliver billing system enhancements, integrations, and automation opportunities with Product and Engineering.
• Enforce internal controls, audit requirements, and contractual billing terms; mentor junior team members and scale billing operations.

• Bachelor’s degree in Accounting, Finance, Information Systems, or related field, or equivalent practical experience.
• 5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments.
• 2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor, from requirements through UAT and launch.
• Hands-on experience with Salesforce CPQ and at least one billing platform (e.g., Zuora, Chargebee, Stripe Billing) plus one ERP (e.g., NetSuite, SAP, Oracle).
• Proficiency in Excel (pivot tables, lookups) and basic SQL for reconciliations and data analysis.
• Working knowledge of billing controls, SOX requirements, and revenue considerations (e.g., ASC 606) as they apply to invoicing, credits, and adjustments.

• Demonstrated success leveraging data modeling tools such as Alteryx to automate billing processes.
• Aptitude and demonstrated success leveraging AI solutions to improve billing processes.

This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. For Canadian based candidates, the base pay range is CAN$95,000—$100,000 CAD. This role is eligible for a new hire equity grant as well as annual refresh grants. Instacart provides highly market-competitive compensation and benefits in each location where our employees work.

Apply through the Instacart careers page for this role.