Client Success Lead

Affirm is building honest and transparent financial products, giving people a clear, predictable way to pay over time with no hidden fees. The Revenue team drives top-line growth through strategic partnerships, pricing, and go-to-market execution, managing merchant relationships across eCommerce, in-store, telesales, and the Affirm app.

As a Client Success Lead, you will manage a portfolio of enterprise and longtail accounts in Canada, partnering with retail merchants to align program direction, build internal advocacy, and drive product adoption. This high-profile, merchant-facing role requires outstanding relationship management, executive presence, and program management skills to guide merchants from launch to operationalization and accelerated growth.

• Lead and manage a portfolio of Enterprise and SMB merchant accounts to develop long-term relationships and ensure growth goals.
• Define and drive the strategic vision for the portfolio, aligning joint priorities with Affirm's broader goals.
• Develop sophisticated account plans and execute multi-year growth roadmaps spanning product integrations, co-marketing, and go-to-market expansions.
• Lead commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities.
• Analyze partner performance and recommend programs to increase adoption and expand into new use cases.
• Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other stakeholders.
• Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes.

• 5+ years of B2B client-facing experience, preferably in tech or fintech.
• Excellent customer relationship management skills with the ability to lead complex, strategic partnerships at the executive level.
• Experience driving cross-functional, multi-stakeholder initiatives with high attention to detail.
• Strong written and verbal communication, with the ability to influence senior stakeholders.
• Excellent analytical abilities to identify key data points and trends.
• Experience structuring, negotiating, and closing commercial contracts.
• Ability to adapt quickly and take initiative.
• Knowledge of consumer finance, SaaS, and e-commerce preferred.
• Comfortable using Salesforce, AI, and BI tools.
• Bilingual French and English is a plus.

CAN On Target Earnings (OTE) per year: $103,750 - $153,750. Base pay is part of a total package that may include equity rewards, monthly stipends for health, wellness, and tech spending, and benefits including 100% subsidized medical coverage, dental, and vision for you and your dependents. Flexible time off and generous holiday calendars are provided.

Apply through the provided Greenhouse link.