Commercial Operations Program Manager

Anthropic is seeking an experienced Program Manager for a critical pillar of our Program Management function: Commercial Operations. This role will transform our commercial infrastructure into a revenue accelerator, building and executing the operational leverage that enables Anthropic to maintain velocity as we scale.

• Play a central role on the team that runs Anthropic's programs for Commercial Launches — helping evolve an established launch motion into a scalable, well-instrumented program.
• Run launches end-to-end through the Commercial launch process: lead intake and scoping, translate into commercial-readiness requirements (pricing, billing, tax, marketplace, compliance, selling motions), and collaborate with product teams.
• Identify where launches slow down and drive resolution: propose and implement process and system changes, clarify ownership, drive completion across partner teams like Product, Engineering, Finance, Legal, and GTM.
• Build program components that don't exist yet — launch tiering, readiness criteria, playbooks, templates, SLAs; develop training that shifts programs from late-stage gatekeeper to early-stage partner.
• Take ownership of major program-improvement workstreams such as instrumentation (pipeline visibility, readiness scorecards, guides, throughput and cycle-time metrics) or workflow tooling and automation in partnership with Engineering and systems teams.
• Work cross-functionally with Product, Engineering, Finance, and GTM teams to design clear interfaces and processes.

• Experience building and running new product introduction processes.
• Experience building capabilities and solutions that enable launching in new ways, from pricing to geographies.
• 10+ years of experience in operations, with demonstrated success in billing, payments, or commercial operations (high-volume SaaS experience a plus).
• Strong working knowledge of billing systems, subscription management, and payments platforms.
• Proven track record of building and scaling operational programs in high-growth environments.
• Willing to roll up your sleeves and do the operational work of building while also leading a team.
• Experience with automation initiatives and partnering with engineering teams to build operational tooling.
• Strong analytical abilities, problem-solving skills, and the ability to demonstrate ROI on operational programs.
• Excellent cross-functional collaboration skills with the ability to influence stakeholders across GTM, Finance, Product, and Engineering.
• Adaptability and comfort working in fast-paced, ambiguous environments.

Annual Salary: $235,000—$300,000 USD. Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space.