Customer Advocate, Core Products, Office of the CPO

MongoDB is a next-generation database company that helps organizations modernize workloads and embrace AI. Its unified data platform, MongoDB Atlas, is available across AWS, Google Cloud, and Microsoft Azure.

The Customer Advocate, Core Products, Office of the CPO serves as the voice of MongoDB's most important customers at the executive level, acting as a trusted advisor to the Chief Product Officer and driving cross-functional alignment to embed customer feedback into product strategy.

• Serve as primary strategic liaison between core product organization and key customers.
• Develop and execute customer advocacy strategy with CPO.
• Build relationships with executive stakeholders at strategic accounts.
• Drive structured customer engagement process.
• Partner with Product, Engineering, Sales, and Customer Success to surface feedback.
• Lead executive customer meetings and represent product commitments.
• Establish technical fluency in MongoDB's core products.
• Define and track success measures for CPO's customer engagement.
• Contribute to scaling best practices.
• Leverage AI tools and data-driven insights to identify trends.

• 10+ years of work experience, or 8+ years in SaaS product management, consulting, enterprise sales strategy, or customer success leadership.
• MBA or advanced degree preferred.
• Sharp business judgment and execution skills.
• Demonstrated success influencing product direction through customer advocacy.
• Executive presence and exceptional communication.
• Proven ability to drive cross-functional alignment.
• Deep problem-solver mindset.
• Experience working with product organization and technical fluency.
• Learning agility.
• Experience leveraging AI tools and analytical platforms (Tableau, Salesforce).
• High energy and ability to manage multiple priorities.
• Willingness to travel up to 50%.

Base salary range: $129,000—$253,000 USD.

Equity, employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, transgender-inclusive health insurance coverage, and health benefits offerings.

Apply via the provided link.