Customer Engineer

Pendo's Customer Engineering team is the technical backbone of the pre- and post-sales customer motion, combining Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner with account teams to drive retention, expansion, and customer value. This is a remote role supporting an East Coast territory.

• Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business.
• Lead onboarding for strategic customers, including planning, implementation, integrations, and training.
• Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business.
• Serve as an escalation point for complex technical challenges raised by other Customer Engineers.
• Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done.
• Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio.
• Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts.

• 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
• Experience mentoring or coaching more junior technical team members.

• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
• Hands-on experience with mobile app development, including Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.

The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split. Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

Apply via the official Pendo Greenhouse job board link.