Customer Solutions Architect 3

As a Customer Solutions Architect at Fivetran, you will help current customers gain the most value from their dbt Cloud deployment, in partnership with the Sales Director and Solutions Architect on the account. You will monitor an existing book of business, lead technical discussions, uncover new data challenges, and showcase how dbt Cloud can address their needs through live demos and technical workshops. Your goal is to drive customer satisfaction, resulting in renewal and expansion among existing customers.

• Manage a portfolio of Commercial or Enterprise customers and proactively monitor account health, product adoption, and utilization to identify expansion and churn risks.
• Improve customer loyalty and retention by building strong relationships with key technical stakeholders and understanding their analytics needs.
• Increase customer value by educating on new and existing dbt Cloud features.
• Collaborate with Sales Directors and Solutions Architects on accounts, providing strategic input on customer lifecycle and renewals.
• Act as the voice of the customer in product discussions and participate in cross-functional activities.
• Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content.

• 2+ years of experience in a post-sales role, such as a technical account manager or CSE.
• Solid technical background with understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency.
• High degree of comfort presenting to various stakeholders, ideally with external facing experience.
• Ability to operate in an ambiguous and fast-paced environment.
• Desire to be part of a team and work with Sales Directors and Solutions Architects.
• Openness to travel to external and internal events.

• dbt certification or prior dbt experience.
• Basic Python competency and advanced SQL knowledge.
• Experience with ancillary tools, managing data infrastructure, APIs, etc.

Pay Range: $136,282.50—$163,545.50 USD. OTE: $151,423.49—$181,715.41 USD.

• 100% employer-paid medical insurance
• Generous PTO, paid sick time, inclusive parental leave, holidays, and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Monthly cell phone stipend
• Mental health support platform