Customer Success Manager

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab.

As a Customer Success Manager, you will help GitLab customers realize the full value of the DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy. You will serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle, continuous integration, continuous deployment, and DevSecOps best practices.

• Build and maintain trusted advisor relationships with assigned customers, focusing on adoption, measurable outcomes, and long-term satisfaction.
• Assist customers with deployment guidance, operational best practices, and establishing a GitLab Center of Excellence.
• Lead and participate in workshops to help customers understand and use the full value of the GitLab solution.
• Measure and monitor customers' progress against KPIs and share insights with account stakeholders and customer executives.
• Translate product usage data into actionable recommendations for adoption and expansion.
• Establish and manage regular touchpoints with customers in line with service level agreements.
• Collaborate with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution and align on success plans.

• Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
• Background in customer success, professional services, technical account management, or related function.
• Ability to understand and discuss Git, branching strategies, and version control workflows.
• Knowledge of the software development lifecycle, including development pipelines and tooling.
• Familiarity with continuous integration, continuous deployment, and DevSecOps concepts.
• Skill in translating product usage data and technical details into actionable insights for technical and executive stakeholders.
• Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices.
• Openness to learning with transferable skills from adjacent roles.

The base salary range for this role's listed level is currently for residents of the United States only: $85,200—$144,000 USD. The range does not include bonuses, equity, or benefits.

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Apply via the GitLab Greenhouse job posting.