Customer Success Manager, DACH

Join Anthropic's Customer Success team as a Munich-based Customer Success Manager, pioneering the future of enterprise AI adoption. As a strategic partner and trusted advisor to our most complex customers across DACH, you'll help them harness the full potential of Claude capabilities - API, Claude for Enterprise, and Claude Code. You'll develop genuine partnerships, gaining deep understanding of their business objectives, strategic direction, AI vision, and technical needs. In partnership with the broader account team, you'll help customers identify the right Claude capabilities, provide best practices, and support them as their usage grows. Your role focuses on helping customers scale usage effectively, implement change management strategies, optimize use cases, and maximize value. Insights you gather will directly inform research priorities, product development, and go-to-market strategies. You'll be a pioneer, helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth market.

• Build trusting, strategic relationships with key DACH customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion.
• Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding technical nuances and best practices.
• Leverage deep knowledge of customer and regional nuances to proactively drive usage planning, understanding current and future consumption/adoption and realized value.
• Monitor usage patterns and identify optimization opportunities, addressing underutilization across consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products.
• Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing the product roadmap and engaging Product PMs as the voice of DACH customers.
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases.
• Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications across departments.
• Develop and execute change management strategies to drive end-user adoption, including Train the Trainer programs, Center of Excellence development, and organizational enablement.
• Own the customer experience across their lifecycle, managing comprehensive account and success plans, conducting Quarterly Business Reviews, and serving as the primary conduit between customer and Anthropic.
• Build Anthropic's brand and customer relationships as a member of the CS team, developing EMEA-specific processes, playbooks, and best practices.

• 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer or similar) in region.
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics.
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
• Experience explaining and demonstrating technical products to various audiences.
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
• Cross-functional collaborator who represents the customer positively and proactively.
• Strong project management skills and ability to manage multiple customer relationships.
• Passion for AI and interest in responsible development of advanced systems.
• Experience working in and building a growing region, navigating across time zones with US-based headquarters.
• A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality.
• Fluency in German and English.

Annual Salary: €150,000—€190,000 EUR (OTE range, including sales commissions/bonuses target and base salary).

• Minimum education: Bachelor's degree or equivalent combination of education, training, and/or experience.
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience.
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. Some roles may require more time.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

Apply via the provided Greenhouse link. Anthropic recruiters only contact from @anthropic.com addresses; be cautious of other domains.