Manager, Customer Success

Asana's Customer Success team helps customers maximize the value of Asana as a technology platform and a holistic approach to collaboration. As a Manager, Customer Success (L7), you will lead the Enterprise Accounts team, taking ownership of the health, growth, and strategic value delivery of our most critical enterprise customer relationships. Reporting to Customer Success leadership, you will coach and develop a team of Enterprise Customer Success Managers, build scalable programs that drive adoption and AI consumption, and serve as a key cross-functional partner across Sales, Product, and Enablement. This role is based in our San Francisco office with an office-centric hybrid schedule.

• Coach, mentor, and develop a high-performing team of Enterprise CSMs through regular 1:1s, performance reviews, and career development planning while defining goals, KPIs, and success metrics.
• Build and nurture executive-level relationships with enterprise customers, serving as an escalation point, strategic advisor, and leader for executive business reviews.
• Design and launch scalable programs and operational frameworks to improve customer health, drive product adoption and AI consumption, and optimize retention across the enterprise portfolio.
• Identify, track, and mitigate churn risk while systematically surfacing and converting expansion opportunities.
• Partner closely with Sales on account strategy and collaborate with Product to capture product gaps, synthesize customer feedback, and influence the product roadmap.

• 7+ years of experience in Customer Success or Account Management within Enterprise SaaS, with at least 2–3 years in a direct people leadership or team management role.
• Proven track record managing complex, high-value enterprise accounts, with experience in the AI or ML space strongly preferred.
• Operationally minded leader capable of building, executing, and iterating on programs, playbooks, and processes at scale.
• Commanding executive presence with comfort navigating C-suite relationships on behalf of your team and the organization.
• Strong analytical mindset with experience owning and reporting against key SaaS metrics, including GRR, NRR, and adoption KPIs.
• Exceptional cross-functional communicator skilled at partnering across Sales, Product, and Enablement teams.

The estimated base salary range for this role is $238,000-280,000. The actual base salary will vary based on market and individual qualifications. The compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. Benefits include mental health, wellness & fitness benefits, career coaching & support, inclusive family building benefits, long-term savings or retirement plans, and in-office culinary options.