Customer Support Specialist, Health Insurance Benefits

Gusto is a payroll, benefits, and HR platform for small businesses, serving over 500,000 businesses nationwide. The company has teams in Denver, San Francisco, and New York.

As a Customer Support Specialist on the Benefit Customer Engagement team, you will own customer inquiries from start to finish, primarily on the live inbound phone channel, with flexibility to support email and chat channels as needed. You will guide customers through product features, resolve complex benefit questions, and act as their advocate internally to influence product decisions. The role requires a full-time 40-hour/week schedule, meeting quality and productivity standards, and flexibility for annual volume spikes from December through March, including weekend overtime and blackout periods for PTO.

• Minimum 2+ years of experience in call center, technology, retail, or hospitality.
• At least 1 year of experience in a customer-facing benefits role with a broker, carrier, or benefits provider; 2 years in the benefits space is highly preferred.
• Comfortable working with multiple technologies in a digital-first environment, including tools such as Salesforce, Slack, Confluence, and NICE Workstation.
• Strong communication, critical thinking, and problem-solving skills.
• Ability to work collaboratively and manage stress effectively.

The cash compensation range for this role is $20.51/hr—$23.08/hr in Denver and most remote locations. Final offers vary based on location, experience, and expertise. All full-time employees receive competitive base pay, benefits, and equity (RSUs).

This role is based in Denver, CO with a hybrid work schedule. Employees based in Denver, San Francisco, or New York City are expected to work from the office approximately 2-3 days per week (or more depending on role).

Apply through the Gusto Greenhouse job posting.