Customer Value Architect III

Mixpanel is a product intelligence and analytics platform used by over 29,000 companies to understand product usage and drive business outcomes.

The Customer Value Architect owns adoption and value plans for a book of accounts, connecting Mixpanel investment to measurable outcomes. This role partners with Account Executives and renewal teams, leads enablement sessions, monitors usage, and builds AI maturity perspectives.

• Own value plans and adoption for each account.
• Build relationships with business and technical stakeholders.
• Run discovery and create adoption plans.
• Partner with Account Executive and renewal counterparts.
• Lead enablement on dashboard design, funnel analysis, and retention modeling.
• Monitor usage and lead business reviews.
• Identify underused features and recommend improvements.
• Triage product questions and route issues.
• Develop AI maturity point of view and use Mixpanel's AI surface.
• Coordinate with GTM, Product, and Engineering.

• 4-6 years in customer success, consulting, or related B2B SaaS experience.
• Track record managing relationships across stakeholders.
• Ability to translate technical concepts for non-technical audiences.
• Experience turning product usage into ROI stories.
• Comfort building adoption plans.
• Hands-on AI or agentic tooling experience (e.g., MCP workflows, LLM copilots).
• Collaborative approach.
• Good judgment for prioritization.

Total target cash compensation range: $125,500—$169,500 USD, plus equity and benefits.

• Medical, vision, and dental insurance
• Mental wellness benefit
• Generous vacation and company holidays
• Enhanced parental leave
• Volunteer time off
• Pre-tax benefits including 401(k), wellness benefit, holiday break