Deal Desk Specialist

As a Deal Desk Specialist on the Deal Desk team at PagerDuty, you will work cross-functionally with Sales, Finance, Marketing, Security, and IT partners in all regions to streamline our Lead-To-Cash Flow. The ideal candidate must be an organized problem solver, data-driven, and have excellent analytical skills. This role is expected to come into our San Francisco office 2 times per week.

• Serve as the trusted advisor and go-to resource to the Sales teams, building strong relationships for solving complex problems across O2C processes.
• Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities.
• Train, mentor, and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers.
• Intake and triage of Deal Desk SFDC Queue.
• Respond with urgency and proactively prioritize workload.
• Identify and explore opportunities for sales process improvements and help drive enablement efforts.
• Provide deal support to global sales teams by assisting with manual order forms, deal guidance, system updates, and reporting.
• Identify and resolve issues that could prevent deals from closing in a timely manner.
• Escalate deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level.
• Report, track, and follow up on system-related issues affecting tasks until resolution.
• Assist with deal enablement and maintaining documentation.
• Drive special projects in data quality assurance across key areas of our sales team.
• Support new sales program initiatives as needed.

• Bachelor’s degree
• 2+ years of experience in Sales Operations, Sales Enablement, or Deal Desk

• Comfortable with change and ability to thrive in a fast-moving environment
• Excellent interpersonal and communication skills
• Ability to learn quickly in a dynamic and collaborative environment
• Strong business acumen, organizational, time management skills, and attention to detail
• Proficient with SFDC CPQ, Google and Microsoft Office products
• Ability to process a high volume of transactions with accuracy and integrity
• Flexible to extend/shift working hours to accommodate the business

The base salary range for this position is 83,000 - 125,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. PagerDuty offers a comprehensive benefits package including company equity, ESPP, retirement or pension plan, generous paid vacation time, paid holidays and sick leave, Dutonian Wellness Days & HibernationDuty, paid parental leave (22 weeks for pregnant parent, 12 weeks for non-pregnant parent), paid volunteer time off (20 hours per year), company-wide hack weeks, and mental wellness programs. Eligibility may vary by role, region, and tenure.

Apply via the provided link. PagerDuty encourages applicants even if they don't meet every requirement.