Director, Accounts Management

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm believes that the financial industry works better for everyone when it’s fair, honest, and inclusive. Through advanced technology and analytics that look beyond FICO, Affirm serves a broader population than other lenders.

The Account Management team at Affirm is focused on building and growing long-term partnerships with merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth. The team serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and shaping solutions that drive successful outcomes for both partners and Affirm.

The Director will set the vision and strategy for Account Management across complex enterprise accounts, building and leading a high-performing team that executes against commercial goals with discipline and accountability. They will serve as a senior strategic partner to executive stakeholders at key merchants, navigating ambiguity and complex business challenges while balancing merchant needs with Affirm’s long-term priorities.

• Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens long-term merchant partnerships.
• Set the vision and strategy for Account Management across a portfolio of large, complex merchant partners, aligning team priorities to company and commercial goals.
• Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio.
• Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value.
• Navigate complex and ambiguous business challenges, balancing merchant needs, operational realities, and Affirm’s long-term strategic priorities.
• Build trusted relationships with executive stakeholders at strategic merchants and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution.
• Influence broader commercial strategy and organizational priorities through insights gathered from strategic merchant partnerships, portfolio trends, and market dynamics.
• Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience.
• Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale.

• 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles.
• Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments.
• Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy.
• Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships.
• Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact.
• Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority.
• Experience in fintech, payments, commerce, SaaS, or other technology-driven industries is preferred.
• Aligned to Affirm’s management leveling expectations, this role requires strategic leadership, organizational impact, and the ability to lead through complexity while developing people and scalable business practices.

Pay Grade - O, Equity Grade - 12. Employees new to Affirm typically come in at the start of the pay range. For sales roles, the range provided is the role’s On Target Earnings (OTE) range, which includes annual base pay and sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).

USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $275,000 - $350,000
USA On Target Earnings (all other U.S. states) per year: $243,750 - $318,750

Benefits highlights include: Health care coverage (Affirm covers all premiums for all levels of coverage for you and your dependents), Flexible Spending Wallets (generous stipends for Technology, Food, Lifestyle needs, and family forming expenses), Time off (competitive vacation and holiday schedules), and ESPP (employee stock purchase plan enabling you to buy shares of Affirm at a discount).

Visa sponsorship is not available for this position. Affirm is proud to be a remote-first company; the majority of roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. Affirm provides reasonable accommodations to candidates in need of individualized support during the hiring process. For U.S. positions that could be performed in Los Angeles or San Francisco, Affirm will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance.