Director, Global Delivery Excellence

Databricks Learning & Enablement is hiring a Global Delivery leader to lead the global team and evolve how training is delivered for an AI-first world. The role owns staffing strategy and instructor readiness across the FTE and authorized training partner (ATP) workforce, runs an AI-first delivery operation, and advances the shift from traditional catalog-based instructor-led training toward customized, customer-specific delivery.

Owns the global training delivery function across customer, partner, and internal audiences. Owns instructor staffing and readiness strategy, balancing FTE and ATP supply and forecasting skilling, language, and location needs through data analysis and cross-functional collaboration. Translates L&E delivery strategy into execution with FTE-first regional sufficiency and ATP to fulfill additional needs. Leads the evolution of the delivery model toward AI-first operations and customized, customer-specific training. Influences cross-functionally across Training Ops, Curriculum and Certification, and field GTM.

Sets vision by connecting daily delivery work to L&E's mission and the AI-first operating model; sets 12-month goals, plans, and measures for delivery capacity and quality with FTE-versus-ATP trade-offs grounded in demand data; builds a high-performing global instructor team and skilling pathways; drives execution with proactive, data-driven capacity planning; champions culture with company-first capacity decisions and virtual-first scheduling that minimizes customer travel.

Demonstrated depth in data, analytics, and AI and the Databricks platform (Databricks certification preferred). Workforce and capacity planning balancing employed and partner instructor workforces against forecasted demand by skilling area, language, and location. Data fluency using utilization, instructor quality scoring, CSAT, and coverage data. AI-first operating model applying AI across forecasting, scheduling, instructor prep, assessment, and instructor enablement. Instructor development and train-the-trainer program design. Multiple years of people-leadership directly managing technical instructors including a global, multi-region team; experience across the full training lifecycle; a track record building and scaling instructor capacity across employed and partner/contract workforces. May occasionally support selling the training offering to customers.

Instructor quality scoring, CSAT, HDUs delivered, learners enabled, training delivery backlog, and regional capacity coverage.

Zone 1: $207,600—$285,450 USD; Zone 2: $186,900—$256,950 USD; Zone 3: $176,500—$242,650 USD; Zone 4: $166,100—$228,350 USD. Total compensation may include annual performance bonus, equity, and benefits.

Databricks is the Data and AI company. More than 20,000 organizations worldwide, including 70% of the Fortune 500, rely on the Databricks Data + AI Platform. Headquartered in San Francisco with 30+ offices globally.