Director, Payments and Fraud Operations

Company: Justworks is a cloud-based software platform that simplifies HR, payroll, benefits, and compliance for growing businesses.

Role: The Director of Payments and Fraud Operations will lead two critical teams accountable for the accurate and timely movement of customer funds and protection from financial and fraud-related risk. This role sets strategic direction, ensures AML compliance, and elevates Payments and Fraud Operations as strategic functions enabling revenue growth.

• Build, develop, and retain a high-performing team, coaching leaders and ICs.
• Own the end-to-end payments lifecycle, ensuring accurate and timely payroll processing.
• Strengthen risk management through improved visibility and proactive customer engagement.
• Maintain full compliance with AML industry standards and oversee fraud review, AML checks, and lifecycle monitoring.
• Partner with Product and Engineering to prioritize tooling investments and leverage AI/automation.
• Serve as senior voice on payments operations and fraud risk in executive decision-making.

• 10+ years of progressive experience in payments operations, fraud operations, or related financial operations, with at least 5 years leading teams.
• Demonstrated success scaling operational functions in high-growth, regulated environments.
• Strong knowledge of payment rails, reconciliation, and financial risk management.
• Strong understanding of AML compliance, fraud prevention, and customer due diligence frameworks.
• Track record of applying AI, automation, and influencing partners in Product & Engineering.

Compensation: The base wage range is $212,000 - $274,000 annually.

Benefits: Justworks offers a welcoming environment, wellness program offerings, company retreats, and more.

Application: Apply via the provided Greenhouse link.