Director, Platform Accounts Management

Affirm is a financial technology company that provides honest, flexible payment options over time, with no hidden fees. The Revenue team drives top-line growth through strategic partnerships, pricing, and go-to-market execution, managing merchant relationships across eCommerce, in-store, telesales, and the Affirm app.

As Director, Platform Accounts Management, you will lead a strategic commercial organization responsible for growing and strengthening platform partnerships. You will shape strategy, lead high-performing teams, and collaborate cross-functionally to drive scalable business impact and platform success.

• Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals.
• Lead and develop a high-performing organization, driving accountability, strategic alignment, and scalable execution.
• Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value.
• Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm's long-term strategic priorities.
• Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions and escalations.
• Influence broader commercial strategy through insights from platform partnerships, portfolio trends, and market dynamics.
• Establish scalable operating models, business rhythms, and performance frameworks.
• Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders.

• 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles.
• Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations.
• Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities.
• Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships.
• Strong business judgment and analytical thinking, with experience solving complex, undefined problems.
• Exceptional communication and relationship-building skills, including engaging with executives and negotiating priorities.
• Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven industries is preferred.

USA On Target Earnings (CA, WA, NY, NJ, CT): $330,000 - $420,000 per year. USA On Target Earnings (all other U.S. states): $292,500 - $382,500 per year. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits including 100% subsidized medical coverage, dental and vision for you and your dependents.

Benefits include flexible time off, generous holiday calendars, and an employee stock purchase plan (ESPP) that lets you buy Affirm stock at a discount.

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