Enterprise Customer Success Manager - Public Sector

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness IoT data for actionable insights. We help improve the safety, efficiency, and sustainability of physical operations across industries including agriculture, construction, field services, transportation, and manufacturing.

Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. This role is cross-functional, working alongside Sales, Support, Sales Engineering, and Product. This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
• Orchestrate executive business reviews with our customers’ decision makers and our executive leadership
• Conduct workshops with customers to understand their current operations and recommend workflow changes
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types
• Serve as a mentor to the wider Customer Success and Support teams
• Champion, role model, and embed Samsara’s cultural principles

• 3+ years of experience in a senior Customer Success, account management, or strategic consulting role
• Enterprise SaaS experience preferred
• Strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders
• Passion for going above and beyond the call of duty
• Diplomacy, tact, and poise under pressure
• Bachelor’s degree from a 4-year institution

• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving and supporting large-scale solutions for Public Sector organizations
• Thrives in an unstructured, fast-paced, and change-heavy environment

Annual OTE Salary: $97,877.50—$131,600 USD. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles). We provide a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.