Enterprise Support Engineer

PlanetScale is a database platform offering Postgres and Vitess clusters. We are looking for an Enterprise Support Engineer to join our Customer Engineering team. In this role, you will advise and handle support requests from enterprise customers, become a customer-facing subject-matter expert, identify product gaps, and work with Technical Account Management, Engineering, and Sales Engineering teams to prioritize and escalate issues. You will also be part of an on-call rotation for high-priority issues. Qualifications: Experience supporting production databases and applications, preferably at scale; experience with database internals and performance tuning for PostgreSQL and MySQL; working knowledge of Kubernetes; strong communication skills. Nice-to-have: knowledge of deployment platforms (Python, Go, Node, PHP), cloud platforms (AWS, GCP, Azure), monitoring/observability tools, and open-source contributions. Compensation: US $120,000 - $200,000. Benefits include equity and variable comp where appropriate.