Field Enablement Manager (Enablement Program and Platform Manager)

Company: Benchling is the AI platform for biotech R&D, used by over 200,000 scientists. They are rebuilding biotech for the AI era.

Role: Benchling is looking for a Field Enablement Manager focused on enablement program and platform management to own the Docebo LMS end-to-end and build onboarding curriculum for customer-facing teams.

• Own all Docebo administration: global settings, user provisioning, group management, report configuration, integrations, and platform health.
• Design and maintain LMS content architecture across internal, customer, and partner personas.
• Build dashboards and reporting to track completion rates, certification attainment, and program effectiveness.
• Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support.
• Author courses, assessments, job aids, and certification programs.
• Partner with subject matter experts to translate complex product and process knowledge into engaging training content.
• Refine governance processes for eLearning content lifecycle management.
• Collaborate with Knowledge & Digital Experience program to align LMS content strategy with broader knowledge ecosystem.

• 3+ years in learning & development, instructional design, or enablement within B2B SaaS.
• 2+ years hands-on LMS administration; Docebo strongly preferred.
• BS or M.Sc. in life science field (Molecular Biology, Biochemistry, Genetics, etc.).
• Life science background or experience enabling teams serving scientific industries.
• Strong content development skills.
• Demonstrated ability to design end-to-end curriculum.
• Experience with eLearning authoring tools (e.g., Articulate Rise 360) and assessment tools (e.g., Skillable, Questionmark).
• Strong project management skills.
• Experience building learning metrics and using data to improve program effectiveness.
• Familiarity with KCS methodology or knowledge management best practices, a plus.

Work arrangement: Flexible hybrid, on-site 3 days per week (Monday, Tuesday, and Thursday).

Compensation: $122K – $160K plus equity.

Benefits: Equity offered.

Application: Apply via the provided link.