Forward Deployed Engineer

Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. Founded in 2019 and fully distributed, backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

As a Forward Deployed Engineer, you will be the bridge between technical capabilities and the needs of strategic customers, working directly with them to ensure success with Tailscale's products. This role requires technical proficiency, problem-solving, and an empathetic customer-centric approach. Reports to the Team Lead, Customer Success Engineers.

• Lead and manage onboarding for new strategic customers, providing training and resources.
• Offer technical support, diagnosing and resolving issues across Tailscale's platform.
• Assist with configuration, integration, and troubleshooting.
• Conduct QBRs to review usage, success metrics, and future goals, identifying expansion opportunities.
• Build strong customer relationships as a trusted advisor, optimizing use of Tailscale.
• Serve as the voice of the customer internally, relaying feedback to product and engineering teams.
• Work with sales, product, engineering, and support teams for smooth handoffs and escalation.
• Develop and maintain technical documentation, FAQs, and guides.

• 6+ years in a technical role with minimum 2 years customer-facing experience (Solutions engineer/architect, Sr. Support Engineer, etc.).
• Experience with enterprise customers in a consultative capacity.
• Strong understanding of networking, VPNs, and security principles.
• Experience with cloud infrastructure (AWS, GCP, Azure) and tools like Docker, Kubernetes, and other DevOps technologies.
• Prior customer-facing technical role at a SaaS company.
• Ability to explain complex technical concepts to diverse audiences.
• Strong written and verbal communication skills.
• Analytical mindset and troubleshooting skills.
• Passion for customer service and building long-term relationships.
• Ability to manage multiple accounts and prioritize tasks.
• Collaborative mindset and cross-functional work.

US Pay Range (OTE): $150,000—$250,000 USD. Compensation includes base salary, equity, and comprehensive benefits. Benefits include health, vision, dental coverage, employer-funded retirement contributions (dollar-for-dollar match up to 0.75% of eligible compensation), $1500 USD annually for professional development, flexible paid time off, home office setup (laptop, monthly internet reimbursement, $500 workstation customization), paid parental leave (20 weeks birthing, 16 weeks non-birthing), and remote-first culture with co-working program.

Apply via the provided Greenhouse link.