Fraud & Identity Specialist (Contract)

Instacart is transforming the grocery industry, and the Fraud & Identity team takes data-driven, customer-first approaches to ensure compliance with local, state, and federal regulations regarding grocery fulfillment. This is a 6-month contracted position, 40 hours/week, non-exempt, paid hourly, with weekend availability.

• Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities
• Maintain a queue of inbound customer appeals with time management and prioritization skills
• Recognize and present opportunities to improve and drive tasks to full resolution
• Complete live/historical data reviews with a detail-oriented approach
• Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

Minimum Qualifications: 1-2+ years of professional experience in Fraud, Data Processing, or Support related fields or strong academic record; strong verbal and written communication; positive attitude; ability to make critical decisions quickly; operate with confidentiality; weekend/holiday availability.

Preferred Qualifications: Familiarity with ZenDesk or similar, proficiency in Excel/Google Sheets, understanding of the gig economy.

Base pay range: $23—$23 USD per hour for all US locations. Eligible for a new hire equity grant as well as annual refresh grants.

This is an evergreen/pipeline posting. Expressions of interest are accepted on a rolling basis.