Fraud Operations Associate

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. Combining global corporate cards and banking with spend management, bill pay, and travel software, Brex serves tens of thousands of companies including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

As a Fraud Operations Associate, you will manage daily workflows related to transaction fraud, first-party fraud, and account takeovers, and work to improve the business's ability to scale and make risk-based decisions. You will be the company expert in fraud operations, drive down losses, and improve internal efficiencies by contributing to the evolution of AI tools.

• Own and work associate level queues assigned to the Fraud Operations team
• Develop and implement scalable operational processes for fraud management
• Make risk-based decisions on high-value/risk transactions and account offboardings
• Achieve company-level goals around financial fraud losses
• Respond to cross-functional partners on escalations, handle fraud incidents, and conduct root cause analysis
• Own and ship projects on the Fraud Ops roadmap, using AI tools to enhance queues and projects
• Partner with Policy, Data Science, and Engineering to improve tooling for fraud operations

• 3+ years of experience in fraud, risk, or related operations
• 1+ year of experience leading projects or workstreams end to end
• Demonstrated ability to use data to investigate issues, spot trends, and support decisions
• Strong verbal and written communication skills
• Excellent interpersonal, analytical, and problem-solving skills
• Ability to collaborate and work with a team on projects and process improvements

• Familiarity with SQL or other data query tools
• People management or team lead experience
• Experience using AI tools to improve operational workflows
• Experience in fintech, payments, or banking industries

The expected salary range for this role is $86,784-$108,480 USD. Starting base pay depends on factors including location, skills, experience, market demands, and internal pay parity. Equity and other forms of compensation may be provided as part of a total compensation package.

This role is based in San Francisco, CA. Brex is a hybrid environment requiring a minimum of three coordinated days in the office per week (Monday, Wednesday, Thursday). Up to four weeks per year of fully remote work is available as a perk.

Apply via the Brex careers page.