Full-Stack Engineer, Human Agent Tooling

The Human Agent Tooling team builds the software Chime's support agents use every day to help members. The team is investing heavily in modernizing the agent experience, building safer and more granular access controls, and improving how agent tooling connects to the rest of Chime's systems. They work closely with Product, Operations, and the agents themselves.

• Contribute to the agent workspace, including tools to view member context, manage cases, and take action.
• Help build systems that pull together member information and surface it to agents at the right moment.
• Work on permissions and guardrails that determine what actions agents can take on member accounts.
• Build and maintain integrations between agent tooling and other Chime systems.
• Add logging, monitoring, and dashboards for observability.

• Some professional software development experience (roughly 1+ years) or equivalent through internships, projects, or a strong CS foundation.
• Exposure to Ruby on Rails or a comparable web framework, or eagerness to learn it.
• Familiarity with working against a database.
• An appreciation for maintainable, well-tested code.
• A strong desire to learn and dig into how things actually work.
• Curiosity about the people who use what you build.

Base salary: $117,000—$162,000 USD. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. Benefits include comprehensive health, financial, and wellbeing benefits; generous vacation policy and company-wide paid days off; annual wellness stipend; up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents; family planning reimbursement; backup child, elder, and pet care; subsidized commuter benefits; and 1% of time off to support local community organizations.

In-office work policy: four days a week in the office and Fridays from home for those near one of our offices. This role is listed as #LI-Onsite.

Apply via the provided Greenhouse link. For accommodations, contact accommodations@chime.com.