Full-Stack Engineer, Human Agent Tooling

The Human Agent Tooling team builds the software Chime's support agents use every day to help members. The team works on the agent workspace, case management, systems that surface member context in real time, and controls that govern agent actions. The mission is to make every human support interaction faster, safer, and more effective. The team is investing in modernizing the agent experience, building safer and more granular access controls, and improving how agent tooling connects to Chime's systems. They work closely with Product, Operations, and agents.

• Contribute to the agent workspace: build well-scoped features that make agents' day-to-day faster and less error-prone.
• Help build systems that pull together the right member information and surface it to the agent at the right moment.
• Work on permissions and guardrails that determine what actions agents can take on member accounts.
• Build and maintain integrations between agent tooling and other Chime systems.
• Add logging, monitoring, and dashboards for observability.

• Some professional software development experience (roughly 1+ years) or equivalent through internships, projects, or a strong CS foundation.
• Exposure to Ruby on Rails or a comparable web framework, or eagerness to learn it.
• Familiarity with working against a database.
• Appreciation for maintainable, well-tested code.
• Strong desire to learn and dig into how things actually work.
• Curiosity about the people who use what you build.

Base salary for this role and level of experience begins at $117,000.00 and up to $162,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. Actual base salary may be higher depending on location, skills, qualifications, and experience.

Benefits include backup child, elder, and pet care, subsidized commuter benefits for eligible employees, comprehensive health/financial/wellbeing benefits, generous vacation policy and company-wide paid days off, 1% time off for community organizations, annual wellness stipend, up to 22 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, and family planning reimbursement.

In-office work policy: four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Fully remote program also available.

Apply via the provided Greenhouse link. For accommodations, contact accommodations@chime.com.