Head of Global Renewals

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We're looking for a Renewals Leader to build and scale the function that protects and grows Anthropic's recurring and committed revenue. This role owns renewals strategy, execution, and forecasting, ensuring exceptional customer outcomes while sustaining durable, predictable revenue as the enterprise base scales. Anthropic operates on a consumption-based model, making this different from a traditional renewals role — the team manages customer commitments in step with real usage, catches consumption risk early, and converts healthy adoption into expanded commitments.

• Build and lead the renewals team: hire, develop, and retain Renewals Managers; define coverage, set the performance bar, and create a culture of accountability and customer-centricity.
• Own renewal bookings, gross and net retention, on-time renewal metrics, forecast accuracy, and renewal pipeline health; identify risk early and implement mitigation strategies to reduce churn and contraction.
• Establish scalable renewal playbooks, stage definitions, qualification criteria, and operational rigor adapted for consumption-based revenue.
• Drive accurate weekly and monthly renewal forecasting and reporting grounded in usage data and customer health signals.
• Partner with Sales and Customer Success to convert adoption depth into expanded commitments and lead executive-level renewal conversations for strategic accounts.
• Collaborate with Sales, Deal Desk, Finance, and Strategy & Operations on territory, pricing, terms, and forecasting alignment.
• Lead with an AI-first mindset, using data, automation, and tooling — including Claude — to optimize renewal processes and monitor KPIs.

• 8–12+ years of experience in SaaS, PaaS, or consumption-led businesses with significant exposure to renewals, retention, sales, or customer success.
• 3–5+ years of people management experience leading renewals, retention, or commercial teams.
• Proven track record of owning and exceeding renewal and retention targets in complex, enterprise deal cycles.
• Excellent forecasting and pipeline management skills with a reliable, evidence-based approach to calling the number.
• Demonstrated ability to influence cross-functional stakeholders — Sales, Finance, Deal Desk, and Customer Success — at all levels.
• Strong analytical mindset and comfort using data to drive decisions.

Strong candidates may also have direct experience with consumption-based or usage-based pricing models, a background in data, AI, cloud, or developer-platform businesses, experience building a renewals or retention function from the ground up, experience operating across multiple regions and markets, and passion for AI aligned with Anthropic's mission.

Annual compensation (On Target Earnings, including sales commissions/bonuses target and base salary): $200,000—$265,000 USD. Minimum education: Bachelor's degree or equivalent combination of education, training, and/or experience. Required field of study: a field relevant to the role. Location-based hybrid policy: all staff are expected to be in one of Anthropic's offices at least 25% of the time; some roles may require more. Visa sponsorship is offered where possible.