IT Ops Engineer, Networking

Discord is seeking an IT Ops Engineer who owns networking as their domain. This is not a network-only role, nor a role for a career network architect. It is built for someone who came up through IT operations and went deep on networking, and who wants to keep broadening from there. You will work the full employee technology surface alongside the rest of IT Ops and carry the shared queue, owning connectivity end to end as the domain where you go deepest. You are measured by leverage and outcomes, not tickets touched.

• Own the office and remote network as a reliable, monitored system: wireless, wired LAN and switching, DNS, DHCP, IP address management (IPAM), VPN, and Zero Trust access.
• Run network monitoring, and manage configuration through automation and version control where the platform supports it.
• Own the networking MSP relationship as a technical partner: hold them to outcomes, own the escalation path, and make sure what they build lands back documented and operable by our team.
• Work the shared IT support queue alongside the team, helping Discordians with their day-to-day IT needs. This is a standing part of the role for everyone on the team.
• Look past the individual ticket to the workflow underneath: find the recurring breakdowns, automate them away, and measure the result in time and risk saved.
• Participate in on-call rotations.

• Deep, hands-on corporate and enterprise networking: wireless, switching, DNS, DHCP, IPAM, VPN and Zero Trust access.
• Generalist knowledge across identity (e.g. Okta), endpoint management (e.g. Jamf, Intune), SaaS management: enough to carry your share of the queue.
• Real automation chops: comfortable scripting, building no-code and low-code workflows, and using AI to build automation faster. You reach for automation before a runbook.
• A business-problem mindset, strong full-stack troubleshooting instincts, and a collaborative, low-ego, secure-by-design posture with clear written communication.
• 5+ years of experience managing IT systems in high growth tech companies.

• Network certifications (CCNA, CCNP) or equivalent demonstrated depth.
• Exposure to SOC 2 or SOX access-review processes.
• Background in high-growth consumer tech and multi-region support.

The US base salary range for this full-time position is $156,000 to $195,000 + equity + benefits. Salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. The compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

For this role, the Hiring Manager needs this person to be in the office 3 days a week.

Apply through the provided link. Discord is committed to inclusion and providing reasonable accommodations during the interview process. Please see the Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process.