IT Support Engineer

The IT Operations team keeps Anthropic running. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. You'll handle support challenges across our primarily macOS environment while contributing to operational improvements that help us scale. You'll work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time.

• Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in-person.
• Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement.
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs).
• Handle escalations requiring cross-team coordination.
• Participate in an on-call rotation for urgent issues outside business hours.
• Provide hands-on support for user technology, AV systems, conference rooms, and printers.
• Communicate clearly with users of all technical levels; write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles.
• Identify patterns in support requests, surface recurring issues, and identify opportunities for automation or systemic solves.
• Help streamline onboarding and other high-volume operations; contribute to automation efforts; maintain and improve device management, identity, and access systems; assist with scripting (Bash, Python) to automate repetitive tasks.

• 7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment.
• Excellent communicator who genuinely enjoys helping people solve problems.
• Strong troubleshooting skills; methodical, curious, and persistent.
• Demonstrated experience supporting macOS endpoints; comfortable supporting ChromeOS, iOS, and Android.
• Significant experience with Google Workspace administration.
• Experience with Slack administration — workspace management, permissions, and troubleshooting.
• Substantial experience supporting and administering additional SaaS tools.
• Understand identity and access fundamentals — SSO, MFA, directory services.
• Familiar with MDM fundamentals and endpoint management concepts.
• Experience with basic scripting (Bash or Python) for automation.
• Take ownership of problems and follow through until resolved; think beyond the immediate fix.
• Organized enough to manage competing priorities.
• Propose solutions when you see a process that doesn't scale.
• Looking to develop deeper technical skills and take on more complex systems administration challenges over time.

Strong candidates may also: be familiar with zero-trust security concepts and endpoint security tooling; have experience with networking basics (DNS, DHCP, VPNs); have contributed to IT projects beyond day-to-day support; have experience using AI tools to improve productivity.

Annual Salary: $180,000—$230,000 USD. Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space.

This role is based in our San Francisco, Seattle, New York or Washington DC office and there is a 4 day/week in office expectation. Currently, we expect all staff to be in one of our offices at least 25% of the time.

Apply via the Greenhouse job posting. Deadline to apply: None. Applications will be received on a rolling basis. Visa sponsorship is available; we retain an immigration lawyer to help.