Lead / Manager

Gusto is on a mission to grow the small business economy, handling payroll, health insurance, 401(k)s, and HR for over 500,000 small businesses nationwide. With teams in Denver, San Francisco, and New York, Gusto is building a workplace that reflects the people it serves. All full-time employees receive competitive base pay, benefits, and equity (RSUs).

Gusto is looking for an AV Engineer to be the design authority for audiovisual technology across its entire physical footprint and the technical director behind every event. This is a senior individual contributor role with real ownership: authoring the AV standard that every site and integrator builds against, owning the multi-site capital roadmap, and designing and directing productions for executives and customers. The role also serves as technical lead on the company-wide migration from Zoom to Google Meet, resetting a fleet of 200+ conference rooms.

As a member of the AV Engineering team, you'll sit within AIT Operations alongside the AIT Geeks, Inventory, Corporate Identity Engineering, Product AIT, and Collaboration Tools. The team is small, high-trust, and AI-forward, with a governed platform that gives engineers tools like Claude and Claude Code to automate repetitive parts of the job. You'll be the senior-most AV technical voice in the company and the SME for AV platforms, partnering closely with Workplace, Networking, Client Platform Engineering, Brand, and Executive Operations.

• Own AV design and programming — design, testing, troubleshooting, implementation of AV technology in Gusto's offices, meeting spaces, and all-hands event spaces across San Francisco, Denver, New York, Burlingame, and Scottsdale, with new sites in planning.
• Author and maintain the Gusto AV standard — room tiers, signal flow, control systems, camera and lighting standards, and the event production baseline.
• Architect and own the technology and production for all of Gusto's high-profile events — company-wide meetings, flagship multi-day customer event, fireside chats, onsites, and podcast productions.
• Lead the AV workstream of the Zoom to Google Meet migration — room interoperability, native Meet conversions, room hardware strategy, identity and policy mapping, and downstream integration dependencies.
• Own the multi-site AV capital roadmap and vendor relationships, including vendor and project management of office buildouts and upgrades.
• Administer AV SaaS offerings — Google Meet and Zoom room fleets, Logitech and Neat endpoints, and streaming and event platforms — including room health monitoring, dashboards, and firmware lifecycle.
• Act as the escalation path for the IT Geeks Support team for meeting space technology and events.
• Use AI to automate work — room health reporting, standards and runbook documentation, show-control logic, and vendor and RFP analysis.
• Coach the team — enable IT Geeks and event technicians to own tier-one AV and day-of production, support in-house video production projects, and document domains.

• 8+ years of AV engineering experience, including time as the senior-most or design-owning AV resource for a multi-site organization.
• Produced designs of record — room tiers, signal flow, rack elevations, control narratives.
• Demonstrated technical direction of high-stakes live events, including failover planning.
• Deep hands-on control, audio, and video systems expertise: AV control system programming (QSC strongly preferred; Crestron, Biamp, Extron a bonus), video switching and production (Barco E2, Ross Ultrix, Blackmagic ATEM), audio routing over IP (Dante), audio board with at least 16 channels, theatrical and architectural lighting (ETC, Paradigm, Martin, Chroma Q), and DMX networking.
• Meeting-space and streaming platform depth: Google Meet, Zoom Rooms, Neat, Logitech, acoustical design, video routing, live streaming topology (P2P, AWS MediaLive and MediaConnect, encoding, Wirecast, vMix, OBS), PTZ and broadcast cameras with Sony Cinema Line familiarity, show programming (QLab, Stream Deck, Bitfocus Companion, OSC), post-production in DaVinci Resolve, and network architecture fundamentals for AV-over-IP.
• AI fluency as a working practice — use AI tools daily and build with them, scripting control logic, generating documentation and runbooks, pulling and analyzing platform data via APIs.
• Capital and vendor accountability — owned or materially driven an annual AV budget and a portfolio of integrator and manufacturer relationships.

Cash compensation for this role is targeted at $185,000-208,000 for San Francisco. Final offer amounts are determined by multiple factors including candidate experience and expertise. All full-time employees receive competitive base pay, benefits, and equity (RSUs).

This role is hands-on and San Francisco based, with travel to Gusto sites and event-hours flexibility. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Apply through the Gusto Greenhouse job posting.