Senior Staff Software Engineer - Pricing and Packaging

Gusto is on a mission to grow the small business economy, handling payroll, health insurance, 401(k)s, and HR for over 500,000 small businesses nationwide. With teams in Denver, San Francisco, and New York, Gusto is building a workplace that reflects the people it serves.

The Pricing & Packaging team is looking for a Senior Staff Software Engineer and Tech Lead to drive the technical direction of Gusto's internal Commerce Platform. You will own the architecture and delivery of systems that power how Gusto packages, prices, and delivers its products. You will partner with product, data science, and cross-functional engineering teams to build reliable, scalable platform infrastructure.

The Pricing & Packaging team sits at the heart of Gusto's Commerce infrastructure, serving as the single source of truth for all products, bundles, add-ons, subscriptions, pricing, promotions, and discounts. The team owns and operates the internal Commerce Platform including the product catalog, promotion engine, subscription, pricing experimentation platform, and entitlement services.

• Lead technical design and architecture for the Commerce Platform, ensuring services are reliable, performant, and meet defined SLOs.
• Partner with product management and cross-functional engineering teams to define the platform's technical roadmap and drive adoption.
• Drive end-to-end delivery of complex, ambiguous projects from requirements gathering through implementation and post-launch iteration.
• Mentor and grow engineers through design reviews, code reviews, and hands-on technical coaching.
• Leverage AI tools such as code assistants, automated testing, and data-driven diagnostics to accelerate engineering velocity.
• Own and improve platform observability, reliability, and performance: define and track SLOs, lead incident response, and drive blameless post-mortems.
• Collaborate with marketing and business teams to evolve the self-serve system for managing products, bundles, promotions, and discounts.

• 10+ years of software engineering experience, with at least 2 years in a tech lead or staff engineer role.
• Mastery in at least one programming language (e.g., Ruby, Java, Python, Go).
• Deep experience building and operating large-scale backend platform systems, ideally in commerce, billing, subscription management, pricing and packaging domain.
• Strong command of distributed systems, API design, and service reliability practices, with experience defining and meeting SLOs in production.
• Demonstrated ability to work effectively with AI tools (such as GitHub Copilot, Claude Code, or similar).
• Proven track record of leading cross-functional technical initiatives and aligning stakeholders.
• Excellent written and verbal communication skills.
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.

Cash compensation is targeted at $189,000/yr to $236,000/yr in Denver & most remote locations, and $223,000/yr to $278,000/yr for San Francisco, Seattle & New York. Stock equity is additional. All full-time employees receive competitive base pay, benefits, and equity (RSUs).

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

Apply through the provided Greenhouse link.