Staff / Principal

Gusto's mission is to grow the small business economy by handling payroll, health insurance, 401(k)s, and HR for over 500,000 small businesses nationwide. The company has offices in Denver, San Francisco, and New York.

The Pricing & Packaging team is seeking a Staff Software Engineer to drive the development of Gusto's internal Commerce Platform solutions. You will own the architecture and delivery of systems that power how Gusto packages, prices, and delivers its products. You will partner with product, data science, and cross-functional engineering teams to build reliable, scalable platform infrastructure.

The Pricing & Packaging team is the single source of truth for all products, bundles, add-ons, subscriptions, pricing, promotions, and discounts across Gusto's first-party customer experience. The team owns the internal Commerce Platform, including the product catalog, promotion engine, subscription, pricing experimentation platform, and entitlement services.

• Lead technical design and architecture for parts of the Commerce Platform, including product catalog, promotion engine, and subscription and entitlement systems.
• Partner with product management and cross-functional engineering teams to define the platform's technical roadmap and drive adoption.
• Drive end-to-end delivery of complex, ambiguous projects from requirements gathering through post-launch iteration.
• Mentor and grow engineers through design reviews, code reviews, and technical coaching.
• Leverage AI tools to accelerate engineering velocity and establish best practices for AI-augmented development.
• Collaborate with marketing and business teams to evolve the self-serve system for managing products, bundles, promotions, and discounts.

• 8+ years of software development experience.
• Deep experience building and operating large-scale backend platform systems, ideally in commerce, billing, subscription management, pricing, and packaging domains.
• Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale.
• Strong command of distributed systems, API design, and service reliability practices, with experience defining and meeting SLOs in production environments.
• Ability to lead cross-functional technical initiatives and align stakeholders around a shared technical vision.
• Ability to mentor engineers to maximize performance and impact.
• Experience with large-scale refactors, performance and reliability issues, and a strong sense of ownership.

Cash compensation is targeted at $163,000–$204,000 in Denver & most remote locations, and $197,000–$247,000 for San Francisco & New York. Stock equity is additional. All full-time employees receive competitive base pay, benefits, and equity (RSUs).

This role is based in San Francisco, CA with a hybrid work schedule. Employees based in Denver, San Francisco, or New York are expected to work from the office approximately 2-3 days per week. Travel to Gusto's office for onboarding is required.

Apply through the provided Greenhouse link.